TG 345 Privacy Policy – How We Protect Your Data in Pakistan

TG 345 is the data controller responsible for the personal information collected through tg345.biz. As data controller, TG 345 determines the purposes and means by which your personal data is processed. We are accountable for ensuring that data collected from Pakistani players is handled lawfully, fairly, and transparently.

Our designated data protection contact can be reached at support@tg345.biz. If you have any questions about how TG 345 handles your personal data — from routine queries about what we hold on file to formal data subject access requests — this is the right channel to use. We aim to respond to all privacy-related enquiries within 5 business days.

TG 345 collects only the data that is genuinely necessary to operate your account, process your transactions, comply with legal requirements, and provide the gaming experience you registered for. We do not collect data for its own sake. Below is a full breakdown of the categories of personal data TG 345 may hold about you:

TG 345 collects personal data through several channels, all of which are connected to your use of the platform:

• Direct registration: When you create a TG 345 account, you provide your mobile number, date of birth, and any other details entered in the registration form.
• Account activity: As you use TG 345 — placing bets, playing games, making deposits and withdrawals — the platform records the relevant transaction and activity data needed to operate your account accurately.
• Identity verification: When you are asked to complete KYC verification, typically before your first withdrawal, you submit identity documents directly to TG 345's verification team.
• Support interactions: Any communication you have with TG 345 support — whether through live chat, email, or a support ticket — is logged and stored to maintain the quality and continuity of support service.
• Automatically from your device: When you visit tg345.biz, our servers automatically collect standard technical data including your IP address, device type, browser version, and session information. This happens through standard web server logs and cookies.
• Payment providers: When you make a deposit or withdrawal, our payment providers (Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, Visa/Mastercard) share confirmation data with TG 345 to record the transaction on your account.

TG 345 processes your personal data for specific, legitimate purposes. We do not process data beyond what is necessary for those purposes. The main reasons TG 345 uses your personal data are:

• Account operation: Your identity and contact data is required to create and maintain your TG 345 account, verify your age, and give you access to the platform.
• Payment processing: Your financial and identity data is used to process deposits and withdrawals accurately and to verify that funds move between the correct accounts.
• Legal and compliance obligations: Pakistani and international regulations require TG 345 to conduct Know Your Customer (KYC) checks, maintain transaction records, and cooperate with lawful requests from regulatory and law enforcement authorities. This is not optional — it is a legal requirement we must comply with.
• Responsible gaming: TG 345 monitors gaming activity patterns to identify players who may be showing signs of problem gambling behaviour. This monitoring exists to protect you, not to profile you commercially. If our responsible gaming systems flag a concern, TG 345 may reach out proactively to offer support tools or information.
• Security and fraud prevention: Technical data including IP addresses and device fingerprints is used to detect suspicious activity, prevent unauthorised access to accounts, and identify fraudulent or money laundering behaviour.
• Platform improvement: Aggregated, anonymised activity data is used internally to understand how players use TG 345, which games are most popular, and where the platform can be improved. This data does not identify individual players.
• Customer support: Communication data is retained to provide consistent, accurate support service and to resolve any disputes that may arise from a transaction or gaming session.
• Marketing (with consent): Where you have given consent to receive promotional communications, TG 345 may send information about bonuses, new games, and special events. You can withdraw this consent at any time.

TG 345 does not sell your personal data. We do not share your data with third parties for their own marketing purposes. Data is shared only where it is necessary for legitimate operational reasons or where we are legally required to do so:

• Payment providers: Easypaisa, JazzCash, NayaPay, SadaPay, and card payment processors receive the minimum data necessary to process your transactions — typically your registered name and transaction amount. These providers operate under their own privacy policies and are contractually required to handle your data securely.
• Identity verification services: Where TG 345 uses a third-party KYC verification service to confirm your identity, your submitted documents may be processed by that service on TG 345's behalf. These services act as data processors and are bound by strict data processing agreements.
• Game providers: Third-party game providers whose titles are hosted on TG 345 may receive session data required to operate their games — typically a session token rather than your full personal details. Game providers do not receive your financial or contact information.
• Legal and regulatory authorities: TG 345 will share data with regulatory bodies, law enforcement, and courts when lawfully required to do so — for example, in connection with a fraud investigation, a court order, or a regulatory compliance audit.
• Internal TG 345 teams: Your data is accessible to TG 345 staff who genuinely need it to do their jobs — support agents handling your queries, compliance staff managing verification, and technical staff maintaining platform security. Access is role-based and logged.

TG 345 stores personal data on secure servers protected by multiple layers of technical and organisational security measures. The key aspects of our data security approach are:

• Encryption in transit: All data transmitted between your device and tg345.biz is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms this encryption is active during every TG 345 session.
• Encryption at rest: Sensitive personal data held in TG 345 databases — including identity documents and financial transaction records — is encrypted at rest using industry-standard algorithms.
• Access controls: Access to player data systems is restricted to authorised TG 345 staff only, using role-based access controls and multi-factor authentication. All access is logged and auditable.
• Regular security reviews: TG 345's technical infrastructure undergoes regular security assessments to identify and address vulnerabilities before they can be exploited.
• Payment security: TG 345 does not store raw payment credentials. Card and mobile wallet transactions go through the payment provider's own PCI-DSS compliant infrastructure.

No digital system can guarantee absolute security against all possible threats. In the unlikely event of a data breach that poses a risk to players, TG 345 will notify affected players as quickly as practicable and take immediate steps to contain and remediate the breach.

TG 345 uses cookies and similar tracking technologies on tg345.biz to make the platform work properly and to understand how it is being used. Here is a plain-language breakdown of what we use and why:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language preferences, and keep your bet slip active. You cannot opt out of essential cookies without losing access to core platform functionality.
• Functional cookies: Remember your preferences — such as your preferred game category or display settings — so you do not have to reconfigure them every visit.
• Analytics cookies: Track aggregate, anonymised usage data to help TG 345 understand which parts of the platform are being used most and where improvements are needed. This data does not identify you individually.
• Security cookies: Used to detect bot activity, fraudulent logins, and other suspicious behaviour. These are part of our fraud prevention infrastructure.

You can manage cookie settings through your browser's privacy controls. Note that disabling certain cookies may affect how TG 345 functions for you — in particular, disabling essential cookies will prevent you from maintaining a logged-in session. TG 345 does not use third-party advertising cookies or participate in cross-site ad tracking networks.

As a TG 345 player, you have meaningful rights over your personal data. These are not just legal formalities — TG 345 actively supports your ability to exercise them. Here is what you are entitled to:

TG 345 retains personal data only for as long as it is necessary for the purpose it was collected, or for as long as we are legally required to keep it. Here is a summary of our retention approach:

• Active account data: Held for the duration of your account plus a further period after account closure to meet legal and compliance obligations. Typically this is 5 years from account closure for transaction and identity records, in line with standard financial record retention requirements.
• Gaming activity logs: Retained for up to 5 years from the date of activity for responsible gaming monitoring purposes and dispute resolution.
• Support communications: Retained for 3 years from the date of the communication to support ongoing service quality and dispute resolution.
• Identity verification documents: Retained for the period required by applicable KYC and AML regulations — typically 5 years from the date of verification or account closure, whichever is later.
• Marketing consent records: Retained for as long as your account is active or until you withdraw consent, whichever comes first.

When data reaches the end of its retention period, TG 345 deletes it securely. Data held in backups is removed in line with backup rotation schedules which typically result in full deletion within 90 days of the scheduled deletion date.

TG 345 does not knowingly collect personal data from anyone under 18 years of age. The platform is strictly 18+ and our registration process includes age confirmation as a mandatory step. If TG 345 discovers that an account has been created by someone under 18, all data associated with that account will be deleted immediately and the account will be closed permanently.

If you are a parent or guardian and believe your child has created a TG 345 account, please contact us immediately at support@tg345.biz. We will investigate and act within 24 hours of receiving a verified report. TG 345 takes underage access to gaming platforms seriously and will cooperate fully with any investigation related to such reports.

TG 345 sends marketing communications — including bonus offers, promotional event notifications, and new game announcements — only to players who have given explicit consent to receive them. Consent to marketing is separate from the technical emails required to operate your account (such as transaction confirmations and security alerts), which are sent regardless of marketing preferences.

You can manage your marketing preferences at any time:

• Through your TG 345 account settings under "Communication Preferences"
• By replying STOP to any marketing SMS from TG 345
• By emailing support@tg345.biz with the subject "Unsubscribe"

Opt-out requests are processed within 48 hours. You may continue to receive non-marketing operational messages (deposit confirmations, withdrawal notifications, security alerts) regardless of your marketing preferences — these are necessary for the safe operation of your TG 345 account and cannot be disabled while your account is active.

TG 345 does not include links to third-party websites in normal platform navigation. However, where third-party game providers and payment services operate within or alongside the TG 345 platform, their own privacy policies govern the data they independently collect. TG 345 is not responsible for the privacy practices of third-party game providers, and players who have concerns about how a specific game provider handles data should review that provider's privacy policy directly.

All third-party service providers with access to TG 345 player data are contracted under data processing agreements that require them to: use data only for the purpose for which it was shared; maintain appropriate security standards; not sub-process data without TG 345's written authorisation; and delete or return data upon termination of the service relationship.

TG 345 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. The "Last Updated" date at the top of this page always shows when the most recent revision was made.

When material changes are made to this policy — changes that significantly affect how your data is used or what rights you have — TG 345 will provide advance notice via the platform and/or to your registered mobile number at least 7 days before the changes take effect. For minor changes, such as clarifications of existing language that do not alter the substance of the policy, we will update the date and make the revised policy available without individual notification.

Your continued use of TG 345 after a revised Privacy Policy has taken effect constitutes your acceptance of the updated policy. If you disagree with any material change, you have the right to close your account before the change takes effect and withdraw your remaining balance in accordance with the standard withdrawal process.

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how TG 345 has handled your personal data, please get in touch:

• Email: support@tg345.biz — mark your email with "Privacy Query" in the subject line for fastest routing
• Live chat: Available 24/7 from your TG 345 account dashboard for general privacy questions
• Formal data subject access requests: Send to support@tg345.biz with your full name and registered mobile number for identity verification

TG 345 aims to acknowledge all privacy-related communications within 24 hours and to provide a substantive response within 5 business days for standard queries. Formal data subject access requests will be fulfilled within 30 days of identity verification being confirmed.